1. Data Controller

The data controller is Relais La Capricciosa S.r.l., registered at Via Porta Rossa 23, 50123 Firenze (FI), Italy. Contact: privacy@relaislacapricciosa.it.

2. Data Collected and Purposes

We collect personal data you voluntarily provide when you:

make a reservation or enquiry;
complete the contact form on our website;
subscribe to our newsletter;
use our hotel services.

Data is processed to manage contractual relationships, respond to enquiries, improve our services and, with your consent, send commercial communications.

3. Legal Basis for Processing

Processing is based on the performance of a contract (Art. 6.1.b GDPR), compliance with legal obligations (Art. 6.1.c GDPR) and, where applicable, the data subject's explicit consent (Art. 6.1.a GDPR).

4. Data Retention

Data is retained for the period strictly necessary to achieve the purposes for which it was collected, and in compliance with applicable legal requirements. Reservation data is retained for 10 years for fiscal and accounting purposes.

5. Your Rights

As a data subject, you have the right to:

access your personal data (Art. 15 GDPR);
rectify inaccurate data (Art. 16 GDPR);
request erasure of data (Art. 17 GDPR);
object to processing (Art. 21 GDPR);
request data portability (Art. 20 GDPR);
withdraw consent at any time.

To exercise your rights, write to: privacy@relaislacapricciosa.it.

6. Cookies

For information about our use of cookies, please see our Cookie Policy.

Privacy Policy